Conflict is inevitable in healthcare settings. How leaders navigate disagreement determines whether it becomes destructive or drives positive change. This intensive two-session online workshop equips physicians, surgeons, and healthcare leaders with essential skills to manage conflict constructively, conduct difficult conversations with confidence, and lead teams through challenging situations.

Using the Thomas-Kilmann Conflict Mode Instrument and proven communication frameworks, participants gain insight into their conflict tendencies and develop practical strategies for addressing challenging interpersonal dynamics. You'll learn to transform potential conflicts into opportunities for growth, ultimately fostering healthier workplace environments and better patient outcomes.

What’s included:

• TKI personalized conflict style assessment report
• 60 minute debrief workshop
• 30 minute personal coaching session based on your report results
• 2 Hours of CME Credit

Course Objectives:

Upon completion of the course, participants will:

• Understand your conflict style using the Thomas-Kilmann Conflict Mode Instrument (TKI) to identify your default approaches and learn when to adapt
• Master difficult conversations through structured frameworks that maintain relationships while addressing challenging issues
• Apply evidence-based communication strategies for high-stakes situations including giving critical feedback, addressing performance issues, and navigating team disagreements

This workshop is designed for physicians, nurses, and healthcare professionals in leadership roles who want to navigate conflict more effectively and create healthier team dynamics. Whether you're facing challenging interpersonal situations, want to improve your ability to have difficult conversations, or seek to build more resilient teams, this program provides practical skills that directly impact workplace culture and patient care quality.

Promedica International is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Promedica International designates this live online activity for a maximum of 2 AMA PRA Category 1 Credits ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation & Refund Information
All attendee registration cancellations must be submitted in writing. Cancellations cannot be accepted over the telephone. Requests for cancellation must be submitted by December 1, 2025.